[{"data":1,"prerenderedAt":421},["ShallowReactive",2],{"get-story-se-sv-resources-guides-invoices-contracts-faq-fakturor-avtal":3},{"name":4,"id":5,"parent_id":6,"created_at":7,"first_published_at":8,"published_at":8,"content":9,"lang":392,"path":19,"slug":393,"default_full_slug":394,"full_slug":395,"translated_slugs":396,"is_startpage":234,"tag_list":420},"FAQ about Invoices",161517026925645,161516257954790,"2026-04-02T09:34:27.879Z","2026-04-02T09:46:52.101Z",{"_uid":10,"body":11,"image":387,"title":17,"robots":389,"component":390,"description":17,"canonical_external_url":17,"_editable":391},"2027462c-2754-4b63-b709-d68dc19b7be9",[12,23,94,230],{"_uid":13,"title":14,"buttons":15,"component":16,"description":17,"illustration":18,"_editable":22},"f200460a-07e0-4886-a90b-3ebdd9eeac92","FAQ om Fakturor",[],"header","",{"id":19,"alt":19,"name":17,"focus":19,"title":19,"source":19,"filename":17,"copyright":19,"fieldtype":20,"meta_data":21},null,"asset",{},"\u003C!--#storyblok#{\"name\": \"header\", \"space\": \"172902\", \"uid\": \"f200460a-07e0-4886-a90b-3ebdd9eeac92\", \"id\": \"161517026925645\"}-->",{"_uid":24,"title":25,"markets":26,"component":27,"questions":28,"require_login":17,"_editable":93},"3d773d20-4292-43df-8c03-b574e5ee3468","Ny fakturasida",[],"questionsanswers",[29,49,60],{"_uid":30,"answer":31,"markets":44,"question":46,"component":47,"require_login":17,"_editable":48},"d3a65fdd-74db-4b5f-a4a8-2ebe78cd4c54",{"type":32,"content":33},"doc",[34,40],{"type":35,"content":36},"paragraph",[37],{"text":38,"type":39},"För att kunna leverera en modernare och säkrare fakturaspecifikation till våra kunder kommer specifikationen i framtiden endast att vara tillgänglig i Excel-format. Själva fakturan kommer fortfarande att vara tillgänglig i PDF-format och tillsammans med fakturaspecifikationen kommer du som kund att kunna få all detaljerad information. Detta innebär att alla tidigare format inte längre kommer att finnas tillgängliga på vår nordiska kundportal. Beslutet om detta togs för att vi ville optimera vår lösning för att främja kvalitet, stabilitet och inte minst för att göra det möjligt att presentera mer information än tidigare. Det innebär också att vi har beslutat att förenkla IT-lösningen som hanterar specifikationsfiler, vilket tillsammans är anledningen till att vi inte längre kommer att leverera fakturaspecifikationer i andra format.","text",{"type":35,"content":41},[42],{"text":43,"type":39},"Om det finns information som du anser saknas i fakturaspecifikationen, vill vi gärna höra från dig. Vi kommer då att ta det i beaktande i vårt framtida arbete med att förbättra lösningen. För idéer, vänligen navigera till kundservice och välj frågetyp: Teknisk fråga.",[45],"se","Varför kan jag inte längre komma åt vissa specifikationsfiler?","question","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"d3a65fdd-74db-4b5f-a4a8-2ebe78cd4c54\", \"id\": \"161517026925645\"}-->",{"_uid":50,"answer":51,"markets":57,"question":58,"component":47,"require_login":17,"_editable":59},"8c0d9436-8904-4cb7-8772-c484f4a1295e",{"type":32,"content":52},[53],{"type":35,"content":54},[55],{"text":56,"type":39},"De filer som är relaterade till fakturan finns nu under \"Visa detaljer\". Alla filer som är relaterade till denna faktura finns i denna flik, inklusive specifikationsfiler om sådana finns tillgängliga.",[],"Var hittar jag alla filer?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"8c0d9436-8904-4cb7-8772-c484f4a1295e\", \"id\": \"161517026925645\"}-->",{"_uid":61,"answer":62,"markets":90,"question":91,"component":47,"require_login":17,"_editable":92},"b8713228-5784-45a4-8387-4aa8b80d2202",{"type":32,"content":63},[64,86],{"type":65,"content":66},"bullet_list",[67,74,80],{"type":68,"content":69},"list_item",[70],{"type":35,"content":71},[72],{"text":73,"type":39},"Vi kan generellt bara generera specifikationer för fakturor som börjar med 8 eller 90",{"type":68,"content":75},[76],{"type":35,"content":77},[78],{"text":79,"type":39},"Tyvärr kan det ta upp till 5 dagar för all relevant data att samlas in för att presentera en specifikation",{"type":68,"content":81},[82],{"type":35,"content":83},[84],{"text":85,"type":39},"Vi genererar inte excel specifikationer för fakturor som helt består av kontrakts-/abonnemangsavgifter",{"type":35,"content":87},[88],{"text":89,"type":39},"Om inget av detta stämmer in på ditt fall, vänligen kontakta kundsupport",[45],"Varför visas inte min excelspecifikation?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"b8713228-5784-45a4-8387-4aa8b80d2202\", \"id\": \"161517026925645\"}-->","\u003C!--#storyblok#{\"name\": \"questionsanswers\", \"space\": \"172902\", \"uid\": \"3d773d20-4292-43df-8c03-b574e5ee3468\", \"id\": \"161517026925645\"}-->",{"_uid":95,"title":96,"markets":97,"component":27,"questions":98,"require_login":17,"_editable":229},"ec30bc43-2d39-44a0-8163-606cecc61d05","Fakturaspecifikationer",[],[99,110,121,131,142,153,164,175,186,197,207,218],{"_uid":100,"answer":101,"markets":107,"question":108,"component":47,"require_login":17,"_editable":109},"52b85b1b-2ce6-435d-a37a-39aa8b4fe130",{"type":32,"content":102},[103],{"type":35,"content":104},[105],{"text":106,"type":39},"Excel specifikationerna kommer ha strukturen som i exemplet, dvs vilka kolumner som kommer finnas och informationen i dessa. Vi har satt ihop exemplet för att visa att olika tjänster har olika data tillgängligt, till exempel så är ShipmentID inte relevant eller tillgängligt för tjänsten Varubrev.",[45],"Kommer fakturaspecifikationen se ut precis som exemplet eller är den fortfarande under utveckling?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"52b85b1b-2ce6-435d-a37a-39aa8b4fe130\", \"id\": \"161517026925645\"}-->",{"_uid":111,"answer":112,"markets":118,"question":119,"component":47,"require_login":17,"_editable":120},"f969210a-8931-48b2-b969-2677ea5f8360",{"type":32,"content":113},[114],{"type":35,"content":115},[116],{"text":117,"type":39},"Ja",[45],"Kommer det vara möjligt att ladda ner Varubrev-spec från portalen, precis som med MyPack?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"f969210a-8931-48b2-b969-2677ea5f8360\", \"id\": \"161517026925645\"}-->",{"_uid":122,"answer":123,"markets":128,"question":129,"component":47,"require_login":17,"_editable":130},"f152c5ab-cd76-4a3e-9091-472f45142560",{"type":32,"content":124},[125],{"type":35,"content":126},[127],{"text":117,"type":39},[45],"Kommer returtjänster vara specade på samma sätt som andra tjänster?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"f152c5ab-cd76-4a3e-9091-472f45142560\", \"id\": \"161517026925645\"}-->",{"_uid":132,"answer":133,"markets":139,"question":140,"component":47,"require_login":17,"_editable":141},"fb633735-7e9d-4d4d-acfb-c3087e72912d",{"type":32,"content":134},[135],{"type":35,"content":136},[137],{"text":138,"type":39},"Nej \"Specification\" refererar till det som benämns \"Specification number\" på PDF-fakturan, vilket är ett antal ordrar.",[45],"Om jag tittar på kolumnen \"Specification\", är varje unikt kundnummer kopplat till samma order?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"fb633735-7e9d-4d4d-acfb-c3087e72912d\", \"id\": \"161517026925645\"}-->",{"_uid":143,"answer":144,"markets":150,"question":151,"component":47,"require_login":17,"_editable":152},"d2996641-7748-410d-89c4-7ca17206a049",{"type":32,"content":145},[146],{"type":35,"content":147},[148],{"text":149,"type":39},"Normalt sett så har separata kollin egna Item ID, därmed kommer de på separata rader. Produkter som inte kan särskiljas på det sättet kommer visas som >1 I kolumnen \"Quantity\".",[45],"Att kolumnen \"Quantity\" har lagts till, betyder det att om en paketförsändelse har flera kollin, att dessa kommer konsolideras till en orderrad på fakturaspecifikationen eller kommer det att finnas flera flera rader per kolli så som i dagens format?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"d2996641-7748-410d-89c4-7ca17206a049\", \"id\": \"161517026925645\"}-->",{"_uid":154,"answer":155,"markets":161,"question":162,"component":47,"require_login":17,"_editable":163},"fcad11c8-9249-41e1-9e64-0deede2be1cc",{"type":32,"content":156},[157],{"type":35,"content":158},[159],{"text":160,"type":39},"Individuella pallar har normalt sett unika Item ID:s och kommer visas en per rad.",[45],"Kommer kolumnen Quantity påverka pall-försändelser, eller kommer det finnas en rad per pall om en försändelse innehåller mer än en pall?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"fcad11c8-9249-41e1-9e64-0deede2be1cc\", \"id\": \"161517026925645\"}-->",{"_uid":165,"answer":166,"markets":172,"question":173,"component":47,"require_login":17,"_editable":174},"e1167291-4e8e-4b01-bd42-5ddf38f958f0",{"type":32,"content":167},[168],{"type":35,"content":169},[170],{"text":171,"type":39},"Detta är hur datat är strukturerat just nu men om det är ett stort problem och prioriteras så kan vi vidareutveckla lösningen till att slå ihop raderna. Men just nu kommer de på separata rader.",[45],"Är det ett misstag att pall-typen också är listad på raden \"Shipment\"? Det ser ut som att raden \"Cubic meter\" är redundant och at pall-typen borde finnas på samma rad som försändelsen.","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"e1167291-4e8e-4b01-bd42-5ddf38f958f0\", \"id\": \"161517026925645\"}-->",{"_uid":176,"answer":177,"markets":183,"question":184,"component":47,"require_login":17,"_editable":185},"c348a843-13cb-4fd7-b807-fa7fb9538aaf",{"type":32,"content":178},[179],{"type":35,"content":180},[181],{"text":182,"type":39},"Kolumnerna för tilläggsavgifter (surcharges) är gällande för alla produkter/tjänster medan tillägg på en tjänst (addon) kommer på separata rader.",[45],"Varför kommer vissa tilläggstjänster i kolumner och vissa på rader? Jag skulle föredra om alla tilläggstjänster kom på rader under respektive försändelse.","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"c348a843-13cb-4fd7-b807-fa7fb9538aaf\", \"id\": \"161517026925645\"}-->",{"_uid":187,"answer":188,"markets":194,"question":195,"component":47,"require_login":17,"_editable":196},"4dcb3a3a-e0a1-44d7-ac17-6f22bd9a2ff6",{"type":32,"content":189},[190],{"type":35,"content":191},[192],{"text":193,"type":39},"Denna information finns idag inte i det data vi har tillgängligt för specifikationerna. Men det kan vara ett framtida tillägg när möjligheten finns.",[45],"Är det möjlig att lägga till en kolumn med information om lastbil/arna som använts vid försändelsen? T ex bränsletyp, typ av motor etc.","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"4dcb3a3a-e0a1-44d7-ac17-6f22bd9a2ff6\", \"id\": \"161517026925645\"}-->",{"_uid":198,"answer":199,"markets":204,"question":205,"component":47,"require_login":17,"_editable":206},"0a014f54-322c-44e7-b44a-3e1fc2b34e7f",{"type":32,"content":200},[201],{"type":35,"content":202},[203],{"text":193,"type":39},[45],"Det vore bra att kunna se leveransadress för att hålla isär kunder inom samma postnummer-område.","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"0a014f54-322c-44e7-b44a-3e1fc2b34e7f\", \"id\": \"161517026925645\"}-->",{"_uid":208,"answer":209,"markets":215,"question":216,"component":47,"require_login":17,"_editable":217},"b20f13ab-d244-4eec-924d-af0e05a083ab",{"type":32,"content":210},[211],{"type":35,"content":212},[213],{"text":214,"type":39},"Planen är att det ska vara möjligt att hämta en excelfil per faktura.",[45],"I och med dessa förändringar, kommer vi då kunna få ut en fil eller kommer vi som tidigare behöva hämta ett antal specifikationer per faktura?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"b20f13ab-d244-4eec-924d-af0e05a083ab\", \"id\": \"161517026925645\"}-->",{"_uid":219,"answer":220,"markets":226,"question":227,"component":47,"require_login":17,"_editable":228},"3a9ce0e4-de1c-422f-8b13-c2ea43369c99",{"type":32,"content":221},[222],{"type":35,"content":223},[224],{"text":225,"type":39},"Att dela upp data över flera sidor i Excel är mycket fördelaktigt, särskilt när man arbetar med stora datamängder. Stora dataset på ett enda blad kan sänka Excels prestanda, så att sprida data över flera blad kan förbättra både hastighet och effektivitet i databehandlingen. Denna metod är också viktig för att undvika situationer där vi inte kan generera en specifikation på grund av överbelastning av data i ett blad.",[],"Varför är mina specifikationer uppdelade på flera sidor?","\u003C!--#storyblok#{\"name\": \"question\", \"space\": \"172902\", \"uid\": \"3a9ce0e4-de1c-422f-8b13-c2ea43369c99\", \"id\": \"161517026925645\"}-->","\u003C!--#storyblok#{\"name\": \"questionsanswers\", \"space\": \"172902\", \"uid\": \"ec30bc43-2d39-44a0-8163-606cecc61d05\", \"id\": \"161517026925645\"}-->",{"_uid":231,"title":17,"markets":232,"reverse":234,"component":235,"column_left":236,"column_right":384,"require_login":17,"background_color":385,"content_block_id":17,"_editable":386},"d1cb24b3-ec3c-4aa0-9ec3-0054d9cdaf12",[233],"no",false,"content-block",[237],{"_uid":238,"text":239,"markets":381,"component":382,"require_login":17,"_editable":383},"ab9731f1-e0b2-418c-9730-ecb421021ef7",{"type":32,"content":240},[241,248,252,256,261,265,268,273,276,279,284,288,291,296,300,303,308,312,315,320,324,327,332,336,339,344,354,357,362,369,372,377],{"type":242,"attrs":243,"content":245},"heading",{"level":244},3,[246],{"text":247,"type":39},"Will the invoice look excactly as the example or is it still under development?",{"type":35,"content":249},[250],{"text":251,"type":39},"The Excel specifications will have the same structure as the example, that is the columns shown and what type of information that is shown in them. Vi have composed the example to show that different services have different data available, for example ShipmentID is not relevant or available for Varubrev.",{"type":35,"content":253},[254],{"text":255,"type":39},"-",{"type":242,"attrs":257,"content":258},{"level":244},[259],{"text":260,"type":39},"Will it be possible to download the Varubrev-spec from the portal, same as with MyPack?",{"type":35,"content":262},[263],{"text":264,"type":39},"Yes",{"type":35,"content":266},[267],{"text":255,"type":39},{"type":242,"attrs":269,"content":270},{"level":244},[271],{"text":272,"type":39},"Will return services be specified same way as other services?",{"type":35,"content":274},[275],{"text":264,"type":39},{"type":35,"content":277},[278],{"text":255,"type":39},{"type":242,"attrs":280,"content":281},{"level":244},[282],{"text":283,"type":39},"Looking at the column \"Specification\", is every unique number connected to the same order?",{"type":35,"content":285},[286],{"text":287,"type":39},"No \"Specification\" refers to what is named \"Specification number\" on the PDF invoice, which is a collection of orders.",{"type":35,"content":289},[290],{"text":255,"type":39},{"type":242,"attrs":292,"content":293},{"level":244},[294],{"text":295,"type":39},"I can see that a “Quantity”-column has been added. Will this mean, that if a parcel-shipment contains multiple kolli, that these will be consolidated to one invoice line in the specification, or will there be multiple lines for each kolli like there is in the current format?",{"type":35,"content":297},[298],{"text":299,"type":39},"Generally separate kolli will have their own Item ID, so they will appear on individual lines. For products that don't have that type of distinguishing identifier there will be a quantity higher than 1.",{"type":35,"content":301},[302],{"text":255,"type":39},{"type":242,"attrs":304,"content":305},{"level":244},[306],{"text":307,"type":39},"Will the quantity column also affect pallet-shipments, or will there be a line per pallet if a shipment has more than 1 pallet?",{"type":35,"content":309},[310],{"text":311,"type":39},"Individual pallets are generally distinguished by separate Item IDs, so there will be one entry per line.",{"type":35,"content":313},[314],{"text":255,"type":39},{"type":242,"attrs":316,"content":317},{"level":244},[318],{"text":319,"type":39},"Is it a mistake that the pallet type if not also listed in the “Shipment”-line? It seems like the “Cubic meter”-line is redundant, and the type of the pallet should be on the same line as the “Shipment”.",{"type":35,"content":321},[322],{"text":323,"type":39},"This is how the data we receive looks like at the moment but if prioritized it is possible to add theses rows together. But for now they appear on separate rows.",{"type":35,"content":325},[326],{"text":255,"type":39},{"type":242,"attrs":328,"content":329},{"level":244},[330],{"text":331,"type":39},"Why are some surcharges in columns and some in row. It would look better if all surcharges came as rows under the corresponding shipment.",{"type":35,"content":333},[334],{"text":335,"type":39},"The columns for surcharges are applicable to all products and services while addon services for a shipment are shown on separate lines.",{"type":35,"content":337},[338],{"text":255,"type":39},{"type":242,"attrs":340,"content":341},{"level":244},[342],{"text":343,"type":39},"Is it possible to add a column with information about the truck(s) being used to deliver the shipments? Ex. fuel type, engine type.",{"type":35,"content":345},[346,348],{"text":347,"type":39},"This information is not available in the data we can expose at the moment. Might be possible to add in the future.",{"text":349,"type":39,"marks":350}," ",[351],{"type":352,"attrs":353},"textStyle",{"color":17},{"type":35,"content":355},[356],{"text":255,"type":39},{"type":242,"attrs":358,"content":359},{"level":244},[360],{"text":361,"type":39},"It would be nice to see the delivery address as well, to separate customers in the same postcode.",{"type":35,"content":363},[364,365],{"text":347,"type":39},{"text":349,"type":39,"marks":366},[367],{"type":352,"attrs":368},{"color":17},{"type":35,"content":370},[371],{"text":255,"type":39},{"type":242,"attrs":373,"content":374},{"level":244},[375],{"text":376,"type":39},"Are we going to receive one specification file per invoice, or more than one as you usually provide?",{"type":35,"content":378},[379],{"text":380,"type":39},"The plan is for the user to be able to be able to get one specification file per invoice.",[],"textcontent","\u003C!--#storyblok#{\"name\": \"textcontent\", \"space\": \"172902\", \"uid\": \"ab9731f1-e0b2-418c-9730-ecb421021ef7\", \"id\": \"161517026925645\"}-->",[],"white","\u003C!--#storyblok#{\"name\": \"content-block\", \"space\": \"172902\", \"uid\": \"d1cb24b3-ec3c-4aa0-9ec3-0054d9cdaf12\", \"id\": \"161517026925645\"}-->",{"id":19,"alt":19,"name":17,"focus":19,"title":19,"source":19,"filename":17,"copyright":19,"fieldtype":20,"meta_data":388},{},true,"page","\u003C!--#storyblok#{\"name\": \"page\", \"space\": \"172902\", \"uid\": \"2027462c-2754-4b63-b709-d68dc19b7be9\", \"id\": \"161517026925645\"}-->","se/sv","faq-invoices","dev/resources/guides/invoices-contracts/faq-invoices","se/sv/dev/resources/guides/invoices-contracts/faq-fakturor-avtal",[397,400,402,406,408,412,414,416,418],{"path":398,"name":399,"lang":392,"published":389},"dev/resources/guides/invoices-contracts/faq-fakturor-avtal","Vanliga frågor om Fakturor",{"path":394,"name":4,"lang":401,"published":389},"se/en",{"path":403,"name":404,"lang":405,"published":389},"dev/resources/guides/invoices-contracts/faq-fakturaer","FAQ om fakturaer","dk/da",{"path":394,"name":4,"lang":407,"published":389},"dk/en",{"path":409,"name":410,"lang":411,"published":389},"dev/resources/guides/invoices-contracts/faq-laskut","FAQ Laskut","fi/fi",{"path":394,"name":4,"lang":413,"published":389},"fi/en",{"path":398,"name":399,"lang":415,"published":389},"fi/sv",{"path":394,"name":19,"lang":417,"published":19},"no/no",{"path":394,"name":19,"lang":419,"published":19},"no/en",[],1775222705807]